Your experience is our priority

We strive to create an exceptional home loan experience. If you encounter any issues with Academy Mortgage or any of our team members throughout your home loan process and would like to file a complaint, you’ve come to the right place. To submit a complaint, simply provide the information requested and then click the send message button. You will be notified within five business days that your complaint was received.
Please see Academy’s Privacy Policy, which will explain the privacy and confidentiality rules that apply to any complaint filed.

Thank you for taking the time to contact us. We appreciate the opportunity to improve our service and the Academy Mortgage home loan experience.